The Five Moments Every Destination Should Get Right

Getting visitors to your destination is only the beginning. From the moment they decide to visit until the moment they leave, a handful of critical experiences can determine whether they spend more, return, and recommend the destination to others. Here are five moments every destination should get right.

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Tourism, economic development Scott Turnmeyer Tourism, economic development Scott Turnmeyer

More People Are Visiting Shenandoah National Park. So Why Aren't More of Them Visiting Downtown Front Royal?

More visitors are entering Shenandoah National Park through the Front Royal entrance each year, yet many downtown businesses are seeing fewer people walk through their doors. What explains the disconnect? Looking at four years of visitor traffic data reveals an important opportunity for destination development.

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